The age of technology has made it possible for businesses to automate many of their processes, including their customer relations management (CRM).
One of the most useful applications of CRM automation is auto-texting.
With auto-texting, businesses can set up text message templates and send them out automatically to customers or clients according to certain criteria, such as when they make a purchase, sign up for a service, or reach a milestone in their customer journey.
This can save businesses a lot of time and effort, and ensure that customers always receive prompt and personalized communication.
If you’re looking to set up auto-texting for your business, here’s a quick guide on how to do it.
First, you’ll need to choose a CRM platform that offers auto-texting as a feature.
Next, you’ll need to create your text message templates.
Be sure to include all the relevant information that you want to communicate, such as your company name, logo, and contact information.
You should also make sure to personalize the message as much as possible so that it doesn’t come across as robotic or impersonal.
Once you have your templates set up, you’ll need to decide when and how they should be sent out.
This will depend on your business and what you’re trying to communicate.
For example, you might want to set up an auto-texting campaign that sends out a discount code to customers who haven’t made a purchase in a while.
Or you might want to send out a birthday message to customers on their special day.
Once you know when and how you want to send out your auto-texts, you’ll need to set up the criteria for each campaign in your CRM platform.
Again, this will vary depending on the platform you’re using, but it’s generally a fairly straightforward process.
Once you’ve set up your auto-texting campaigns, sit back and let the CRM do its job!
You can be confident that your customers or clients will receive prompt and personalized communication without any extra effort on your part.
Auto-texting is a great way to improve your customer relations and save yourself time and effort in the process.
Don’t hesitate to contact us if you need help setting up auto-texting! We are here to help your business succeed!